Frequently Asked Questions

We recommend booking at least 3-6 months in advance for weddings and large events, especially during peak season (October to March). For smaller events, 1-2 months advance booking is usually sufficient. However, we always try to accommodate last-minute bookings based on availability.

Our booking process is simple: 1) Contact us via phone, email, or our website form. 2) Schedule a venue tour and consultation. 3) Receive a customized quote based on your requirements. 4) Sign the agreement and pay the booking advance (typically 25% of total cost). 5) Final payment is due 7 days before the event.

Absolutely! We encourage all potential clients to visit our venue. You can schedule a tour by calling us or filling out the contact form. Our team will be happy to show you around, discuss your requirements, and answer any questions you may have.

Each package includes different amenities. Generally, our packages include venue rental, basic decoration, catering (per plate), tables and chairs, basic sound system, and event coordination. Premium packages may include additional services like photography, DJ, premium decoration, and more. Check our Services page for detailed package inclusions.

No, we believe in complete transparency. All costs are clearly mentioned in the quotation. The only additional charges that may apply are for extra services you request beyond the package, such as extended hours, additional guests beyond capacity, or special customizations.

Yes, we offer flexible payment plans. Typically, we require 25% advance at booking, 50% one month before the event, and the remaining 25% seven days before the event. For large events, we can discuss customized payment schedules.

Yes, we have an in-house catering team with expert chefs specializing in multi-cuisine menus. We offer vegetarian, non-vegetarian, and vegan options. You can choose from our standard menus or work with our chefs to create a customized menu for your event.

While we have excellent in-house services, we understand you may have preferred vendors. You can bring external decorators or caterers, but they must be approved by our management and meet our quality standards. Additional coordination charges may apply.

Yes, we have luxury rooms available for guests. We offer special rates for event bookings. Rooms can be booked for the bride/groom, family members, or out-of-town guests. Please inquire about availability and rates when booking your event.

Yes, we have ample parking space for up to 200 vehicles. Valet parking service is available as an add-on for your convenience. The parking area is well-lit and secured.

Cancellations made 90+ days before the event: 75% refund. Cancellations made 60-89 days before: 50% refund. Cancellations made 30-59 days before: 25% refund. Cancellations made less than 30 days before: No refund. We recommend event insurance for unforeseen circumstances.

Yes, you can reschedule your event based on venue availability. If rescheduled more than 60 days in advance, there is no charge. Rescheduling within 60 days may incur a 10% rescheduling fee. You can reschedule only once without additional charges.

We allow alcohol service at events. You can either use our bar service or bring your own alcohol (corkage charges apply). All alcohol service must comply with local laws and regulations. We require responsible service and reserve the right to stop service if necessary.

Yes, all our banquet halls are fully air-conditioned with modern HVAC systems to ensure comfort for your guests regardless of the season.

Yes, we have 100% power backup with industrial-grade generators to ensure your event runs smoothly without any interruptions, even during power outages.

Yes, our venue is fully accessible with ramps, elevators, and specially designed washrooms for differently-abled guests. We are committed to ensuring all guests can enjoy the event comfortably.